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Reception at Tower Bridge Hospital London, 97-99 Whitechapel Road

Stock photograph shown for illustration only. It does not depict our premises.

Get in touch

Reach us, however you prefer.

Same-day appointments, Monday to Saturday, 9am–7pm. WhatsApp is our fastest channel during clinic hours. For anything urgent, please call or come in.

What happens next

From contact to consultation.

Step 1

You contact us

WhatsApp, call, book online or email — whichever suits. AI reception answers calls 24/7.

Step 2

We confirm the details

Type of appointment, clinician (if you have a preference), date and time. Pre-authorisation if you’re using insurance.

Step 3

Pre-visit message

A confirmation arrives by text or email with the address, parking and transport notes, and anything to bring or prepare.

Step 4

Your visit

Arrive 5 minutes early, check in with reception, see your clinician at the appointed time. Most appointments run on schedule.

Frequently Asked Questions

Before you book, a few quick answers.

Do I need to register before my first visit?
Registration is quick — you can complete it online before you arrive or in 5 minutes at reception on the day. It helps if you have your insurance details (if relevant) and a photo ID.
What should I bring to my appointment?
Photo ID (passport or driving licence), insurance details if applicable, a current medication list, and any previous letters, scans or results that are relevant. If you’re bringing a child, please bring their red book if you have it.
How early should I arrive?
5–10 minutes is plenty. The clinic is on the ground floor with step-free access. Reception will check you in and take you through to the waiting area.
Can I bring a chaperone, friend or family member?
Yes. You can bring someone with you, or ask reception for a clinic chaperone during examinations or procedures — this is your right. See our chaperone policy for details.
How quickly will you respond if I message or email?
WhatsApp during clinic hours: usually within a few minutes. Out-of-hours WhatsApp/email: replied to first thing the next morning. Phone calls are answered immediately, 24/7, by our AI reception.
Can I cancel or reschedule, and is there a fee?
Yes, easily — just give us at least 48 hours’ notice to avoid a cancellation fee. Same-day bookings are exempt from the 48-hour rule. See our cancellation policy.
If something has gone wrong

We take complaints seriously.

If you’re unhappy with any aspect of your care, please tell us. Most concerns can be resolved quickly when raised early. Email complaints@mhwclinic.co.uk — we acknowledge within 3 working days and aim to fully respond within 20 working days, per our complaints policy. You can also escalate to the CQC or Parliamentary & Health Service Ombudsman if you’re not satisfied with our response.

Read full complaints policy
Tower Bridge Hospital London on 97-99 Whitechapel Road — Victorian brick building with warm lighting at dusk
Look for the brick corner building

97–99 Whitechapel Road, London E1 1DT

Get directions
Getting here

A short walk from the City.

In the heart of East London — a few minutes from Aldgate East and the City. Easy by tube, Elizabeth Line, bus, bike or on foot.

Aldgate East — closest station
A few minutes’ walk. District & Hammersmith & City lines.
Whitechapel
Elizabeth Line, District, Hammersmith & City and London Overground.
Step-free entry
Ground-floor consultations and accessible WC. Buzz reception if you need help with the door.
Open Monday to Saturday
9am–7pm every day, including weekends and most bank holidays.
Tower Bridge Hospital London reception — herringbone parquet floor, warm pendant lighting, comfortable waiting area
Private medical insurance

We accept all major UK insurers.

If you’re using PMI, please contact your insurer for pre-authorisation before booking. Reception can help with policy numbers or pre-auth codes once you have them.

Bupa
AXA Health
Vitality
Aviva
Cigna
WPA
Allianz
More — ask reception

Send us your pre-auth details

Always answered · 24/7

No phone trees. No voicemail.
Ever.

Most London clinics close their phones at 5pm. We don’t. Inside clinic hours (9am–7pm, Mon–Sat), a real person on our team answers. The moment we close, our AI reception takes over — not as a fallback, but as a proper service.

It can book appointments, answer frequently asked questions about services and pricing, take callbacks, and triage urgency — in plain English, Turkish, Bengali, Arabic, French and more. Everything is logged and reviewed the next morning by a real human.

LIVE · Ready to answer
Avg. pickup <2s
  • Books appointments in real time
    Same-day slots from this afternoon — or next available.
  • Answers in 6+ languages
    English, Turkish, Bengali, Arabic, French — and more on request.
  • Triages urgency intelligently
    Knows when to direct you to 999 / A&E / 111 — never holds an emergency.
  • Reviewed by humans daily
    Every call transcript is checked. Bookings are confirmed by a person before clinic opens.

Clinical questions are always referred to a clinician — the AI never gives medical advice or diagnoses.

Languages

We speak your language.

Our team consults in English, Turkish, Bengali, Arabic and French. Need another? Tell us when you book — we’ll arrange a phone interpreter at no extra charge.

English Türkçe বাংলা العربية Français + more on request

Patient stories

Rated 4.7★ on Google.

Hundreds of verified five-star reviews from real patients across every one of our services.

4.7★★★★★ 216 Google reviews Read all reviews →

In their words

Read all 216 reviews
★★★★★
“I had an excellent experience at this private clinic. From the moment I arrived, the staff were welcoming, professional and very attentive, and the clinic itself was spotless and modern. Dr Haydar Bolat took the time to listen carefully to my concerns, explained everything clearly, and provided thorough and compassionate care.”
Serap YumakVerified Google review
★★★★★
“I am incredibly grateful for the care and expertise Dr Haydar Bolat has provided. He has helped me manage my chronic condition, and the difference in my health has been remarkable. He is genuinely caring, takes the time to listen, and makes you feel that your health and wellbeing truly matter.”
Orhan KatiVerified Google review
★★★★★
“I visited the clinic to obtain some important medical documentation and had the opportunity to meet Dr Haydar. He was exceptionally helpful, professional and understanding throughout the entire process. I truly appreciated his compassionate approach and dedication to excellent patient care.”
Anika TahsinVerified Google review
★★★★★
“Felt very welcome from the start of the procedure from the nurse, and both doctors made it comfortable for me — I felt relaxed having the transplant done. They were awesome throughout the surgery. I would definitely recommend this clinic. Thanks guys — Ross from Wales.”
Ross DaviesVerified Google review
★★★★★
“I had a consultation with Dr Haydar Bolat and also received an IV drip treatment at the clinic. The whole experience was excellent from start to finish. Dr Haydar Bolat was professional, knowledgeable, and took the time to explain everything.”
Simge DemirVerified Google review
★★★★★
“A very caring clinic. I got the best care and the specialist was really amazing. The ear suction went very well, all done with great care. Thank you all so very much.”
Alexander Kadouri-WeinerVerified Google review

Regulated care

Registered & regulated by the Care Quality Commission.

Tower Bridge Hospital London is a CQC-registered clinical service (Provider ID 1-17189808454). Our first inspection is pending — you can view our registration directly on the CQC website.

View our CQC profile

“Excellent experience — the entire team was great, especially Filiz. She’s warm and approachable, always making sure to walk you through every step. Really glad I received my treatment here.”

Verified Google review · Private GP

“After suffering from an infection for five days I popped in to get treatment. All I can say is — you guys are amazing. I felt better within an hour. The place is clean, pristine, and simply amazing.”

Verified Google review · Urgent care

Read all 216 reviews on Google

Same-day appointments

Don’t wait. Book today.

Real-time availability online, or call reception — whichever’s faster.

Book Now WhatsApp us Call 020 7916 0029
Insurance accepted
Bupa AXA Health Vitality Aviva Cigna + more — check yours
Trusted partners
CQCCare Quality Commission GMCGeneral Medical Council PabauPractice management & online booking TDLThe Doctors Laboratory
In an emergency, call 999. Tower Bridge Hospital London is not an emergency service. Your nearest A&E is The Royal London Hospital, Whitechapel Road E1 1FR — 5 minutes’ walk from our front door.
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