Contact Tower Bridge Hospital · Get in touch
Reach us, however you prefer.
Same-day appointments, 7 days a week, 9am–7pm. WhatsApp is our fastest channel during clinic hours. For anything urgent, please call or come in.
Book online, call, WhatsApp, email or ask Grace — whichever is easiest for you.
- Open 7 days a week9am–7pm
- Whitechapel, E1Near Aldgate East
- Private healthcareNo GP referral needed for most appointments
- Book onlineReal-time availability for GP, specialist, scan and other appointments.
- WhatsApp usFastest response during clinic hours.
- Call us020 7916 0029 — our reception team can help with appointments and questions.
- Email usinfo@towerbridgehospital.co.uk — useful for documents, insurance details, pre-authorisation codes and non-urgent enquiries.
Our location · 97–99 Whitechapel Road · London E1 1DT
97–99 Whitechapel Road, London E1 1DT
Our home in East London
In the heart of East London — a few minutes from Aldgate East and the City. Easy by tube, Elizabeth Line, bus, bike or on foot.
Easy to reach from the City and Central London — 3 minutes from Aldgate East, 5 from Whitechapel (Elizabeth line). Outside the Congestion Charge zone.
Opening hours · Open 7 days
| Monday | 9:00am – 7:00pm |
|---|---|
| Tuesday | 9:00am – 7:00pm |
| Wednesday | 9:00am – 7:00pm |
| Thursday | 9:00am – 7:00pm |
| Friday | 9:00am – 7:00pm |
| Saturday | 9:00am – 7:00pm |
| Sunday | 9:00am – 7:00pm |
Open 7 days a week — 9am–7pm every day, including weekends and most bank holidays.
How to reach us · Getting here
A short walk from the City.
Aldgate East — closest station
A few minutes’ walk. District & Hammersmith & City lines.
Whitechapel
Elizabeth Line, District, Hammersmith & City and London Overground.
Bus
Routes 25, 205, 254, N205 and N253 stop along Whitechapel Road, less than 30 metres from our entrance.
Bike
Santander Cycles docking station on Whitechapel Road, 50 metres away, with cycle parking on the pavement outside.
By car
Outside the Congestion Charge zone — please check local restrictions before you travel.
On foot
An easy walk from the City of London and Aldgate.
Step-free entry — Ground-floor consultations and accessible WC. Buzz reception if you need help with the door. If you need any other support to visit us, call reception before you come.
Four ways to reach us
Choose what suits you.
Fastest
WhatsApp 07903 284 189
Typical reply in minutes during clinic hours. English, Turkish, Bengali, Arabic, French.
Message us nowCall us
020 7916 0029
Our AI reception answers every call instantly — books appointments, answers questions, handles enquiries in 6+ languages. Ask to be transferred to a human anytime during clinic hours (9am–7pm) and we’ll connect you.
Dial nowSelf-serve
Book Now · Real-time slots
See live availability for GP, specialist consultations, ultrasound and aesthetic appointments. Book in under a minute.
See live availabilityEmail
info@towerbridgehospital.co.uk
Good for documents, insurance pre-authorisation codes, or detailed non-urgent enquiries.
Send an email
Always answered · 24/7
No phone trees. No voicemail. Ever.
Most London clinics close their phones at 5pm. We don’t. Inside clinic hours (9am–7pm, 7 days a week), a real person on our team answers. The moment we close, our AI reception takes over — not as a fallback, but as a proper service.
It can book appointments, answer frequently asked questions about services and pricing, take callbacks, and triage urgency — in plain English, Turkish, Bengali, Arabic, French and more. Everything is logged and reviewed the next morning by a real human.
Try it now — call 020 7916 0029LIVE · Ready to answerAvg. pickup <2s
- Books appointments in real timeSame-day slots from this afternoon — or next available.
- Answers in 6+ languagesEnglish, Turkish, Bengali, Arabic, French — and more on request.
- Triages urgency intelligentlyKnows when to direct you to 999 / A&E / 111 — never holds an emergency.
- Reviewed by humans dailyEvery call transcript is checked. Bookings are confirmed by a person before clinic opens.
Clinical questions are always referred to a clinician — the AI never gives medical advice or diagnoses.
What happens next
From contact to consultation.
Step 1
You contact us
WhatsApp, call, book online or email — whichever suits. AI reception answers calls 24/7.
Step 2
We confirm the details
Type of appointment, clinician (if you have a preference), date and time. Pre-authorisation if you’re using insurance.
Step 3
Pre-visit message
A confirmation arrives by text or email with the address, parking and transport notes, and anything to bring or prepare.
Step 4
Your visit
Arrive 5 minutes early, check in with reception, see your clinician at the appointed time. Most appointments run on schedule.
Languages
We speak your language.
Our team consults in English, Turkish, Bengali, Arabic and French. Need another? Tell us when you book — we’ll arrange a phone interpreter at no extra charge.
- English
- Türkçe
- বাংলা
- العربية
- Français
- + more on request
Patient stories
Rated 4.7★ on Google.
Hundreds of verified five-star reviews from real patients across every one of our services.
In their words
Read all 216 reviews- ★★★★★G Google
“I had an excellent experience at this private clinic. From the moment I arrived, the staff were welcoming, professional and very attentive, and the clinic itself was spotless and modern. Dr Haydar Bolat took the time to listen carefully to my concerns, explained everything clearly, and provided thorough and compassionate care.”
Serap YumakVerified Google review - ★★★★★G Google
“I am incredibly grateful for the care and expertise Dr Haydar Bolat has provided. He has helped me manage my chronic condition, and the difference in my health has been remarkable. He is genuinely caring, takes the time to listen, and makes you feel that your health and wellbeing truly matter.”
Orhan KatiVerified Google review - ★★★★★G Google
“I visited the clinic to obtain some important medical documentation and had the opportunity to meet Dr Haydar. He was exceptionally helpful, professional and understanding throughout the entire process. I truly appreciated his compassionate approach and dedication to excellent patient care.”
Anika TahsinVerified Google review - ★★★★★G Google
“Felt very welcome from the start of the procedure from the nurse, and both doctors made it comfortable for me — I felt relaxed having the transplant done. They were awesome throughout the surgery. I would definitely recommend this clinic. Thanks guys — Ross from Wales.”
Ross DaviesVerified Google review - ★★★★★G Google
“I had a consultation with Dr Haydar Bolat and also received an IV drip treatment at the clinic. The whole experience was excellent from start to finish. Dr Haydar Bolat was professional, knowledgeable, and took the time to explain everything.”
Simge DemirVerified Google review - ★★★★★G Google
“A very caring clinic. I got the best care and the specialist was really amazing. The ear suction went very well, all done with great care. Thank you all so very much.”
Alexander Kadouri-WeinerVerified Google review - ★★★★★P Pabau
“Staff are very professional. Done my hair PRP. Recommend this place. Thanks.”
Hammad RazaVerified Pabau review - ★★★★☆P Pabau
“Nice staff, clean clinic.”
Gholam BahmaniVerified Pabau review - ★★★★★P Pabau
“I had an excellent experience at this private clinic. From the moment I arrived, the staff were welcoming, professional, and very attentive.”
Ecrin KaraVerified Pabau review - ★★★★★P Pabau
“I am feeling well and hoping this will help my skin.”
Jucara FerreiraVerified Pabau review - ★★★★★P Pabau
“Amazing service and great help. Dr Gupta did a great job with my ear suction.”
Alexandar Morris Siegfried KadouriVerified Pabau review - ★★★★★P Pabau
“The people are very professional and the environment very clean, and I was made comfortable during my PRP session. I recommend 💯”
Maureen ObiVerified Pabau review - ★★★★★P Pabau
“Excellent PRP treatment with Gamze Guler. She was professional, friendly, and made me feel completely at ease. Highly recommend her — thank you, Gamze!”
Mohammed ReekoVerified Pabau review - ★★★★★P Pabau
“Dr Kurti is a wonderful, compassionate doctor, very caring. Thank you 🙏 for all your help and support.”
Alexandar Morris Siegfried KadouriVerified Pabau review - ★★★★★P Pabau
“Great place, friendly staff, thank you!”
Liviu VicolVerified Pabau review - ★★★★★P Pabau
“Lovely, clean space. Friendly and super-efficient woman who did my procedure. Very happy.”
Benjamin TaylorVerified Pabau review - ★★★★☆P Pabau
“Excellent service, especially from my nurse Hamze — she is professional, kind and always has good bedside manner.”
Fikile NgobeneVerified Pabau review - ★★★★★P Pabau
“Thank you, see you next time :)”
Robert KelemenVerified Pabau review - ★★★★★P Pabau
“Fuss-free, and great client care.”
Dion DionysiouVerified Pabau review - ★★★★★P Pabau
“Pleasant experience and nice staff.”
Muhammad NazirVerified Pabau review - ★★★★★P Pabau
“Very good treatment and staff were very helpful.”
Hammad RazaVerified Pabau review - ★★★★★P Pabau
“Quick, easy, and friendly.”
Brian David AndrewsVerified Pabau review
Frequently Asked Questions
Before you book, a few quick answers.
Still have a question? Our team can help you choose the right appointment.
Do I need to register before my first visit?
Registration is quick — you can complete it online before you arrive or in 5 minutes at reception on the day. It helps if you have your insurance details (if relevant) and a photo ID.
What should I bring to my appointment?
Photo ID (passport or driving licence), insurance details if applicable, a current medication list, and any previous letters, scans or results that are relevant. If you’re bringing a child, please bring their red book if you have it.
How early should I arrive?
5–10 minutes is plenty. The clinic is on the ground floor with step-free access. Reception will check you in and take you through to the waiting area.
Can I bring a chaperone, friend or family member?
Yes. You can bring someone with you, or ask reception for a clinic chaperone during examinations or procedures — this is your right. See our chaperone policy for details.
How quickly will you respond if I message or email?
WhatsApp during clinic hours: usually within a few minutes. Out-of-hours WhatsApp/email: replied to first thing the next morning. Phone calls are answered immediately, 24/7, by our AI reception.
Can I cancel or reschedule, and is there a fee?
Yes, easily — just give us at least 48 hours’ notice to avoid a cancellation fee. Same-day bookings are exempt from the 48-hour rule. See our cancellation policy.
If something has gone wrong
We take complaints seriously.
If you’re unhappy with any aspect of your care, please tell us. Most concerns can be resolved quickly when raised early. Email info@towerbridgehospital.co.uk — we acknowledge within 3 working days and aim to fully respond within 20 working days, per our complaints policy. You can also escalate to the CQC or Parliamentary & Health Service Ombudsman if you’re not satisfied with our response.
Regulated care
Registered & regulated by the Care Quality Commission.
Tower Bridge Hospital London is a CQC-registered clinical service (Provider ID 1-17189808454). Our first inspection is pending — you can view our registration directly on the CQC website.
View our CQC profile“Excellent experience — the entire team was great, especially Filiz. She’s warm and approachable, always making sure to walk you through every step. Really glad I received my treatment here.”
Verified Google review · Private GP
“After suffering from an infection for five days I popped in to get treatment. All I can say is — you guys are amazing. I felt better within an hour. The place is clean, pristine, and simply amazing.”
Verified Google review · Urgent care
Private medical insurance · Insurance accepted
We accept all major UK insurers.
If you’re using PMI, please contact your insurer for pre-authorisation before booking. Reception can help with policy numbers or pre-auth codes once you have them.
- Bupa
- AXA Health
- Vitality
- Aviva
- Cigna
- WPA
- Allianz
- More — ask reception
Trusted partners
- CQCCare Quality Commission
- GMCGeneral Medical Council
- PabauPractice management & online booking
- TDLThe Doctors Laboratory
Same-day appointments
Don’t wait. Book today.
Real-time availability online, or call reception — whichever’s faster.
- Open 7 days, 9am–7pm
- Private & confidential
- Easy access in East London
- No GP referral needed for most appointments
Tower Bridge Hospital · Whitechapel, East London
Private healthcare in East London — Whitechapel, the City & Canary Wharf
Our clinic at 97–99 Whitechapel Road, E1 cares for patients from across London and the Docklands — including Aldgate, the City, Bethnal Green, Bow, Shoreditch, Canary Wharf, Stratford and Bermondsey — a few minutes’ walk from Aldgate East and Whitechapel stations.
Tower Bridge Hospital at 97–99 Whitechapel Road provides private healthcare in East London, within easy reach of Aldgate East, Whitechapel, the City of London, Stepney, Wapping and the wider Tower Hamlets area.
No GP referral needed for most appointments. View prices. Private appointments at our Whitechapel clinic, open 7 days, 9am–7pm. Book online, call or WhatsApp.